In our previous blog post we reviewed the history of Quality Assurance and Marketnet’s top-level approach to QA. In it we expressed our QA Mission Statement and defined the Marketnet Quality Assurance System (QAS). Combined, these served as an Introduction and provided a launching pad for more detailed testing topics to follow. These topics will typically fall into one of the four phases of Quality Assurance:
- Test Planning
- Test Design
- Test Execution
- Test Summary
This particular blog will delve into the Planning phase and try to shed some light onto that process.
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This blog is going to address two topics in terms of Quality Assurance (QA) at Marketnet. The first topic will focus on defining Quality Assurance. Secondly, as part of that definition, I’d like to delve into the first of four QA Strategy steps. Let’s get started.
When you think of Quality Assurance, what comes to mind? For many folks it’s hard to pin down and get a definitive answer. Typically you’ll hear something like “Making sure the software I bought works.” Or “Knowing that new car I just drove off the lot is going to last longer than it will take to pay it off.” Some focus on Quality alone, offering a broad sweeping statement such as “I’m not entirely sure, but I know it when I see it. Better yet, I know it when it’s not there.” In all instances these are correct, although they still miss the point. Suffice it to say Quality Assurance means many things to many people. In order to come up with an agreeable definition, specific for our industry, we need ever so briefly consider where Quality in its modern concept originated.
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How effective is your Quality Assurance department’s defect management tool? Sure, it can log and route bugs. But can it do more? Is it doing more? These are questions that should both be answered Yes! If not, that’s ok too. But take a long hard look at what effective issue management can do, and consider what other areas this often over looked ‘necessary evil’ is capable of.
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