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Tag Archives: reputation management
DecorMyEyes’ Bad Example Reminds Us of Customer Service Basics to Remember During the Holiday Season
This week, The New York Times, The Washington Post and The Today Show profiled Clarabelle Rodriguez, a consumer whose negative experience with an online retailer ended in an arrest. It all started when Ms. Rodriguez made a purchase on the … Continue reading
and tagged with e-commerce, reputation management, seo
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If you were formerly enjoying the tweetable wit and wisdom of a particular San Antonio-based killer whale, I regret to inform you that he will no longer have access to the company wifi.
and tagged with branding, reputation management, shamu, Social Media, Strategy, twitter
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Trademark owners must police and shut down their own infringement cases. It was announced on July 14th, 2008 that eBay is not responsible for policing any goods for Tiffany, or any other trademark holder – a landmark decision by the … Continue reading
Do you know where you stand in the eyes of your target audience? Some business owners do. Some don’t. Even the ones that are aware don’t always put any PR initiatives into action. Here’s the rub. Even if your company … Continue reading
and tagged with corporate reputation, reputation management, reputation manager
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Beware of Reputation Crisis Destroyers
Some of the “up and coming” reputation management (ORM) services out there are advertising like crazy. I’ve seen ads just about everywhere I turn. Ironically, some of the most advertised services are also among the most controversial. And when I … Continue reading →